When you have imported or added your clients account to dispute you can then start creating dispute letters. The main master dispute letter templates are stored in the Letter Templates tab. This will be for only editing the master templates. For this article we are discussing creating dispute letters for your client using these master templates.

To get started select your client you are wanting to create dispute letters for. Then click the green Create Letters button.

Once you are on the create letters page you will see Step 1, Step 2, and Step 3. Step 1 involves selecting the source you want to create the templates for. You can choose to create letters to send to the credit reporting agencies, or you can choose to send a letter directly to the creditor or collection agency.

Once you have selected what source you are creating letters for you will see that Step 2 now have a search box to allow you to search for the dispute letter template you would like to use. If you use naming conventions such as Collector, inquiry, round 1, etc then it will easily find that template by typing the keyword.

Once you have selected the letter it will scroll down to the accounts list where it will automatically check to dispute any listing that has not yet been deleted or repaired. You can of course override this by unselecting the accounts you to do not wish to dispute. It will only try to include that account on the bureau it exists on. For example if the account was on Equifax only, and you only were creating Transunion letters then it would not allow you to include the account because it does not exist on Transunion. Once you are done reviewing the accounts to dispute click the gray Generate button.

The letters will parse in all of the information from the accounts and demographic details. The letter templates provide tokens for this data to be populated. Once you have clicked generate it will create the letters a Temporary Queue Documents. While letters are in the Temp Queue you are able to modify the content, or add any content you wish on the fly. You can also adjust any styling changes you want. To edit you can click the Edit link beside each letter in the Temp Queue.

Once you click to edit a temp queue letter it will popup a box and show you the content to edit. When you are done click the blue Save Temp Letter button

When you have saved your temp queue letters you will proceed to Step 3. Step 3 will allow you to do several things. All of the options are checked by default. Any one of these functions that you do not want to do you can simply uncheck. The otpions you have are:

Start Round – This will start the round of disputes and will start timing down based on the Round Days set for your company office. For example if your round days are 45 days and you select to start the round you will see Days Left for the current round 45. Every day it counts backward until it reaches 0 at which time the round has ended. The create score boxes are just in case you need to update the score for any reason before the round starts.

Set Round – This will add the current round number to each account included for dispute so that you can see what round each account is currently disputed in.

Create With Id’s – This will check to see if the client has a document with the file type of ID, Copy SS, or POR and if so it will automatically embed them to the pdf document to send to each credit bureau.

Send Notice Account Update – This is a rounds sent notification, and also a progress report notification. If the round is the first round, or the client does not have any deleted or repaired items then the template for Notice Account Update No Deletes will be sent. If the client has deleted or repaired items it will send the Notice Account Update Wit h Deletes that shows a progress report of what round, how many deletions, how may repaired items, the current score increase or decrease since start time, the progress of completion of each bureau, and a whole list of all items and their dispute outcomes. You can choose to cc or bcc anyone on this notice. You can also simple click CC or BCC and it will allow you to choose any affiliate agent, or company agent to send to.

Save Notice Account Update – This will save a copy of the notice of account update notification as a pdf document and attaches is to the documents tab for your client.

Email Note To Agent – This would be a notification that could be sent by your processing team to alert you that the clients file has been processed.

Once you have all of your options set you can click the blue Create Letters button.

You will get a popup confirmation with the success or failure of nay dispute letter created.

You can now see the Dispute Letter History tab to download your letters.